During checkout it is mandatory to click that you agree to all the terms, so please make sure you take the time to read them all. Thank you

 

Terms and conditions of use

Packages are generally dispatched within 2-8 Business days (not including weekends or holidays) after receipt of payment. All items are made fresh to order. High volume times, such as Sales & Holidays, might incur longer ship times due to increase in sales & everything being made to order. 

 

US shipping details

We ship via USPS First Class or Priority mail (depending on weight) with delivery confirmation. You will receive an email notice from Paypal once your item has shipped, which also includes your Delivery confirmation info. Please note delivery confirmation is not a tracking service. This is only provided to show items have been delivered.

****Please give adequate transit time for delivery, especially during holidays & peak seasons****

 

 **All orders with the wrong shipping info will have to pay to reship once item is returned & received** 

International shipping details

International orders will ship via USPS International First class mail. Please make sure your shipping info is accurate & up to date. 

Please note First Class International is not a fast method of shipping. It can take from 2-8 weeks & sometimes longer depending on your Countries customs, etc. Please be patient with your order & plan accordingly. Should you need an order faster you can purchase Priority International or Express International at current rates. Please note they cost a lot more then First Class.

 

 **All orders with the wrong shipping info will have to pay to reship once item is returned & received** 

 

Shipping fees

Include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to pack items.

 

Returns/Exchanges

Our applogies, but we do Not accept returns/exchanges due to the nature of our products. These type of items cannot be returned for Health & Sanitary purposes. We want to insure the safety of all our customers. Thank you for understanding. If you have an issue with your purchase, please contact us within 7 days of purchase. We're always here to help.

 

Lost/Missing Packages

Yes, packages can occasionaly get lost/delayed in the mail. Unfortunately the post is not perfect. If your package is lost we will be happy to send out a replacement (A package will be considered lost after 6-8 weeks depending on your location). We will remake & replace the order you made, but you are responsible for shipping charges. Shipping fees are due before your package is re-shipped.

If your package shows delivered by the post office we consider it delivered & received. No replacements will be sent for packages shown delivered.

 

***Important **Melt Warning****
During hot/summer months lipsticks may melt in transit or if left in your mailbox, your car, a heater/radiator, in the sun, etc. Please note, this doesn't harm the lipstick. Please stand it up at room temperature or in the fridge, so it can harden back in it's original shape once cooled off. (It's a good idea not to open them until they've been inside for a while). We cannot guarantee items will arrive unmelted. Please note we are not able to refund/replace items if melted in transit. Thank you for understanding.

 

Samples

There is a maximum purchase of 1 sample per item & 10 samples per order. They are 1/4 tsp in a jar & enough to try out the product. There are no samples of liquid products, lip products, etc at the time.

Conditions

SobeBotanicals products are for external use only. They are not meant to diagnose, prevent or cure any disease. Please consult a medical professional for any serious health conditions. Do not use if you are allergic to any of the ingredients. Discontinue use if sensitivity or allergic reaction occurs & consult a medical professional for attention.

 

By Clicking you agree to our terms & they may change at any time without furthur notice


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